Original topic:

QE85QN95A One Connect box replacement

(Topic created: 08-28-2025 04:51 AM)
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sam0_0
Constellation
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QLED and The Frame TVs

Hello, I have a 85" Samsung TV with QE85QN95A as the reference, Anything plugged to its HDMI ports show up as "Unknown" (Anynet+ is active).

I'm looking for a One Connect box replacement but I'm confused by the model numbers, should I look for "SOC4004A" or "BN68-07104D-00" or "BN91-23264J" ?

Also, I'm in the UK and I'm finding it really hard to find a replacement model that matches those model numbers, would a different model be compatible with my screen? if so which model number? (will a BN91-23919D work for example?)

2025-08-28-113450_002.jpeg

1 Reply
GaryB82
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

I'm sorry to hear you're having this issue, but since products vary by country, you should visit the Samsung Community for the UK for help in finding the correct One Connect Box.

https://eu.community.samsung.com/?category.id=uk&page=1&tab=setting:samsung.featured_topics



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