65 inch TV

[rathodrejoice]

I am beyond disappointed and honestly heartbroken with my 65-inch Crystal UHD 4K Smart TV. In less than 2 years, the screen went completely black. Just like that, my TV—something I trusted to last—became useless.

What makes this worse is the repair cost is almost as much as buying a new TV. I didn’t even buy an extended warranty because I had faith in Samsung’s reputation. That trust feels completely betrayed.

I never imagined that a brand I respected so much could produce something that fails so quickly. I feel let down, frustrated, and angry. This experience has shattered my confidence in Samsung products.

Sadly, I will never buy a Samsung product again, and I cannot recommend this TV to anyone. Quality, reliability, and customer trust should matter—but this experience proves otherwise.

[noteric]

How can some criminals break in mu house and send messages using another phone

[mr_brandon_crowley]

Has that happened? If so, what did you find in how that happened and what did they actually do? I believe the same thing happened to myself.

[rathodrejoice]

It turned black i can hear sound but no picture.

[Srb79]

There is no company that can guarantee that they products will last forever. Electronic device can break at any time specify now when components are so sensitive to any surge or static discharge. I had Samsung tv that lasted 15 months, it was replaced under extended warranty. Replacement tv lasted 8 years, Samsung as well. I again got Samsung tv with 5 years extended warranty.

[JBTechfanatic]

Unfortunately, in this world, any brand at any price point can break at any time. Having said that, do you know what is wrong with the TV itself? The UHD Crystal TV is a very simple TV and extremely easy to fix. So, if you had someone out and they told you what part you need, I recommend getting it on Samsung's parts website and doing it yourself. It probably only involves a couple of screws; everything is pretty much plug and play with the exception of a few things. But yes, for a TV in that category, it is cheaper to just buy a new one than to get someone else to fix it, especially in this day and age. Also, on a side note, through my mobile provider, they offered me Tech Insurance. It's 25 bucks and it covers all tech in your house up to $5,000 a year. This is just a shot in the dark, but if you found something like that and signed up, you could just get your TV fixed probably for a hundred bucks if you didn't want to do it yourself. Just throwing that out there for you.

[rathodrejoice]

I appreciate you taking the time to reply, but frankly, your response only adds to my immense frustration.

To suggest that it's just "unfortunate" that "any brand at any price point can break at any time" is a cop-out and a fundamental dismissal of what quality control and product reliability are supposed to mean. I didn't buy a disposable, nameless unit—I invested in a Samsung TV because of the reputation they used to have for lasting longer than 20 months!

The idea that I should have "faith in Samsung" but also know that I must immediately purchase "Tech Insurance" for a brand-new, premium-priced TV is absolutely insulting! A TV should not become junk before the warranty is even cold.

If it's so simple, why did it fail so catastrophically and so soon? And why does the authorized service quote almost the entire cost of the TV to replace what is clearly a failure-prone component? This just highlights that Samsung is knowingly using cheap, unreliable parts.

I am a paying customer, not an unpaid electronics technician! My expectation when buying a $700+ TV is not to have to become a repair specialist two years later to fix a manufacturer defect. This expectation of the customer fixing their own defective product is the ultimate failure of your customer support model.

My heartbreak and anger come from the complete betrayal of trust. I won't be fixing this TV; I won't be buying a part from Samsung's website; and I certainly will NEVER buy another Samsung product again.

[JBTechfanatic]

Yeah I understand it's not good to hear I'm just telling you the truth I review tech for a living and have high volume of many items from all different manufacturers so you could buy any TV any brand and the same thing could happen I'm not saying it will happen I'm just saying it can and it does so if you write off any brand that breaks on you you will soon have no Brands left but yeah I agree everything should last we just live in a throwaway age people don't fix much anymore they just replace if companies didn't have the one year warranty I honestly don't even believe companies that repair TVs and stuff would exist anymore but since manufacturers by law have to give us a one year warranty they exist and for extended warranties and a extended warranty are pretty cool in the sense you usually get a new TV unkess its a small part in my experience but that kind of tells you in itself that usually they're not worth fixing I don't work for Samsung so I can't help with any of what you believe their quality control should be I'm just saying you got to remember these TVs go through a lot by the time they get to your house and sometimes quite frankly that's the problem they get tossed around on a ship they're out at sea or the shipping company doesn't take care of them or the store that sells them throws the boxes around who knows but agreed I would love for everything to last forever and nothing would break heck I just bought an insanely expensive car it's had 12 recalls and been in the shop seven times in the first 6 months so it's not just Electronics even also if I sell 10 million TVs and a thousand of them break for those thousand people it's horrible but to accompany with that type of volume that technically good in their eyes as far as their fail rate anyway I hope you have better luck on whatever brand you choose next sorry to hear it happenI thankfully can say the only TV of the Samsung brand that has ever broken on me was their plasma TV other than that I have an 11 year old Samsung TV that still works perfectly roll the dice I suppose happy holidays to you and your family

[Nothappyinnc]

Wow you got 2 years out of yours. Mine is only 7 months old and it seems to have a mind of its own. I can turn it on and it will turn back off. Once I do get it to work for a little while when I turn it off it will turn back on. I have contacted Samsung 3 or 4 times and they have suggested doing a factory reset during one call and then on another call they suggested that I turn off a couple of the features of the tv to see it that helps. And on another call they wanted me to reset the remote to see if that would work. All of these suggestions have not made a difference. They are supposed to be sending me a new remote and at first wanted me to buy a new remote and I said no way, this is your product and your problem you need to pay for it. So now I am currently waiting for the ETA of 2 weeks for a replacement remote. I have looked online and found a number of posts that say mos likely my problem is a power problem such as the power cord or maybe a fuse inside the tv. If this is a known problem why wouldn’t they just send someone out to fix it instead of making me jump through hoops. And in the meantime I guess I’m supposed to do without.