My year and a half old washer no longer fills with water while running a normal load. The only time it works is if I run it in the diagnostic mode. Makes no sense.
I’ve checked the hoses and the filter that sits between the hose and the machine. They’re clean.
I understand you've stated the troubleshooting steps recommended has not resolved the water filling matter and that is unfortunate. I would like to assist you regarding this concern and have provided this additional article for review- https://www.samsung.com/us/support/troubleshooting/TSG01203005/.
The next suggestion if the concern is still present would be to have the washer serviced by a technician. You can use this service link to proceed with that aspect- https://www.samsung.com/us/support/service/, or you can send the full model code and serial number by using one of the contact methods mentioned below:
Make sure you press or tap Start/Pause (Hold to Start) after selecting the cycle and options. - Did this. • Make sure the water taps are open. - done • Are the mesh filters in the water inlets clogged? Clean the mesh filters by brushing with a toothbrush. See page 48. - done • Is the water supply cut off? If the water supply is cut off, close the tap and power off. - done • Straighten the water supply hoses. - done • Open and close the door, and then press or tap Start/Pause (Hold to Start). - done • If the water pressure is low, it takes longer to start washing. - done • If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level. - done
I understand you've stated the troubleshooting steps recommended has not resolved the water filling matter and that is unfortunate. I would like to assist you regarding this concern and have provided this additional article for review- https://www.samsung.com/us/support/troubleshooting/TSG01203005/.
The next suggestion if the concern is still present would be to have the washer serviced by a technician. You can use this service link to proceed with that aspect- https://www.samsung.com/us/support/service/, or you can send the full model code and serial number by using one of the contact methods mentioned below:
