Original topic:

Unit Won't Accept Password

(Topic created: 06-17-2025 07:33 PM)
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dglass4321
Constellation
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LED and OLED TVs

I have a Samsung MU6500 That won't accept valid passwords.  It all started a week ago when I got a message that I wasn't connected to the internet.  I checked and sure enough I was disconnected.  So I went through the sign in routine and the unit told me the password was not correct.  Long story short, I tried numerous times with the same results.  I have three networks that serve different purposes.  Then I tried my guest's network, same results, so I tried my Frontier password, same results.  So I changed one of the passwords to a simple alphabetic string; abcdefgh.  Impossible to get wrong.  I restarted the router, confirmed the password and tried one more time but no, same message.  Additional point; all my devises that are connected to their respective routers are working perfectly.

Anybody got some idea as to what is going on or is it time for a new unit?

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hi there, Thanks so much for posting about this. I can certainly understand wanting to get your TV connected to your Wi-Fi. I found this link with some troubleshooting steps that may resolve this. 

https://www.samsung.com/us/support/troubleshoot/TSG10002209/#tv-will-not-connect-to-my-wi-fi

Please let us know if this helps. 

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Qudsia
Comet
Options
LED and OLED TVs
Maybe check for software updates
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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks so much for posting about this. I can certainly understand wanting to get your TV connected to your Wi-Fi. I found this link with some troubleshooting steps that may resolve this. 

https://www.samsung.com/us/support/troubleshoot/TSG10002209/#tv-will-not-connect-to-my-wi-fi

Please let us know if this helps.