We have model number UN65RU800DF television. We’ve had it almost 5 years. This is our bedroom television so it’s not used nearly as often as our living room television. My girls and I were watching a show just now and the tv made an electrical zapping noise, we heard a pop, and then the screen went black. We unplugged the tv because we were scared something would catch fire! Is this normal for Samsung tvs? I’ve seen several posts about the same exact issue on here spanning several years. We have two Samsung tvs now but certainly won’t be buying anymore if this is a known problem that isn’t fixed. 😣
Hello @Cammster79 Thank you for posting about this, I completely understand your concerns with this issue. I do apologize for the inconvenience this has caused. Could you please send me the following information:
Model Number:
Serial Number:
Address:
Phone Number:
Bill Of Sale:
Or if you prefer you can also call 1-800-726-7864 to reach us directly!
I, too, have had many of TVs over the years, CRT and LCD & LED. This is not something normal TVs do. If I ever had a TV that popped, blacked out and smelled like it was burning, that TV would be in the trash. Granted, I've never had a Samsung TV, but seeing other people who have them, I'm not impressed enough to try one.
This is not normal behavior for *any* electronic device.
Yeah, needless to say we ended up having to buy a new one. 😕 I know tvs **bleep** out eventually, but this one was only 5 years old. Seemed kinda early to us. But we felt the same…weren’t willing to risk keeping it and trying to fix it, and it burning the house down!
Hello @Cammster79 Thank you for posting about this, I completely understand your concerns with this issue. I do apologize for the inconvenience this has caused. Could you please send me the following information:
Model Number:
Serial Number:
Address:
Phone Number:
Bill Of Sale:
Or if you prefer you can also call 1-800-726-7864 to reach us directly!
