Original topic:

S90c HDR Option Grayed Out

(Topic created: 10-09-2024 05:15 PM)
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Tama2112
Constellation
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LED and OLED TVs

HDR tone mapping is always grayed out no matter what I do, watching HDR content on Amazon prime video it's still grayed out. What gives??

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SamsungTam
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

Hello! @Tama2112 Thank you for posting about this. Some streaming apps or content may not fully support HaDR tone mapping settings on your TV. In this case, the feature might be disabled or automatically managed by the TV. Also, check if your TV is in the correct picture mode while watching HDR content. Certain modes might limit the available options for picture adjustments including tone mapping. Check that the firmware is current, as updates can improve HDR performance and compatibility. 

Please let me know if this helps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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1 Reply
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
LED and OLED TVs

Hello! @Tama2112 Thank you for posting about this. Some streaming apps or content may not fully support HaDR tone mapping settings on your TV. In this case, the feature might be disabled or automatically managed by the TV. Also, check if your TV is in the correct picture mode while watching HDR content. Certain modes might limit the available options for picture adjustments including tone mapping. Check that the firmware is current, as updates can improve HDR performance and compatibility. 

Please let me know if this helps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.