Oigo la tele pero no la veo

[Mikel71]

Tengo un televisor UE32N4300AKXXC. 

Oigo la TV, pero la pantalla está negra. No puedo entrar en el menú, por qué no lo veo.

Alguna solución.

Gracias

[Samsung_Moderator · Accepted solution]

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html