My 65" UHD Curved TV is stuck on a setup step that I cant navigate away from

[oscarlunadotdev]

I cant navigate away from the screen. When turned on this is all that appears. Is this fixable on my own? I'd like to avoid having to hire someone since its out of warranty. Help?

[usercLJBjJHQZU]

😮

[Dan2023]

Have you tried turning the TV off, then unplugging it for 30 seconds, then plugging it back in, and turning it back on?

[kap64]

I had the exact same problem and even Samsung couldn't help and I was ready to take mine to the dump, actually had the tv ready to put in the truck. I figured I'd look one more time and someone here mentioned to do the following and surprisingly, it worked and I'm back in business! Start with the power off.

Then press the buttons on the remote in this order: Mute, 1, 8, 2, and Power.

The TV will turn on after a moment or two and the Service Menu should be on the screen.

The first option at the top left should be factory reset. Click on that and it starts the tv up as if you just bought it with the setup all over again.

I was expecting it to start up with the same blank white step 3 screen, but it didn't. I was very worried when it got back to that step 3 screen again, but it got through it.

[mamasweeti]

How do I get the speaker to my tv i don't know how