Original topic:

Has a yellow line TV screen

(Topic created: 07-06-2025 02:30 AM)
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gorgon
Constellation
Options
LED and OLED TVs

All of a sudden has a yellow strip that goes from the top to the bottom 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! If this is occuing on all sources this is something that will require service. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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2 Replies
Srb79
Comet
Options
LED and OLED TVs
Time for new tv
0 Likes
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! If this is occuing on all sources this is something that will require service. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/