Original topic:

Can't get out of store/demo mode.

(Topic created: 2 weeks ago)
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myklC
Asteroid
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LED and OLED TVs

Got a used TV and alot of things dont highlight i cant find factory reset and cant get it out of demo store mode. And my menu is different. I cant hook up to wifi. And this annoying display is on the left side. 

 
11 Replies
nullandvoid
Comet
Options
LED and OLED TVs
Used, as in floor model? The store should have taken it out of demo mode before it left the store. If you bought it on an online marketplace, it could be that the previous user had the same issue and couldn't return it (maybe stolen?) I am not sure that a tv can be taken out of demo mode. You may have to contact Samsung directly.
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myklC
Asteroid
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LED and OLED TVs
Truth is my friends son died and he gave me his tv and other stuff lol.
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bawaji
Galaxy
Options
LED and OLED TVs

Did you search on Google? I searched and got hits describing how to change the mode back. It should work for you too. If you have already tried what was suggested and it didn't work, please report back.

You mention menu was different. Does that mean you weren't able to find the setting to switch back to home mode?

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myklC
Asteroid
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LED and OLED TVs
Correct. I did search on Google and the menu is totally different.This model said it was made in Canada and made in Mexico.I don't know if that has anything to do with it, but whatever I can't even get online.It only gives me wired option
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nullandvoid
Comet
Options
LED and OLED TVs
My best advice would be to call Samsung.
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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hey myklC! Welcome to the community! I know this recent purchase must have been exciting, and it will be my pleasure to help keep it that way.

 

I believe a factory reset is just what you need.

 

A factory reset restores your Samsung TV to out-of-the-box condition. This means:

All apps are removed. Wi-Fi networks are deleted. Accounts are logged out. Picture and sound settings are reset

 

Steps to Reset Samsung TV to Factory Settings.

Turn on your Samsung TV.Press the Settings or Menu button on your remote.
Navigate to Settings (bottom left corner). Scroll to General. Scroll down and select Reset. Enter the default PIN: 0000 Confirm the reset.
Your TV will restart and complete the factory reset process.

 

The reset option becomes unavailable if:

Your TV source is set to HDMI. You are using an external device.

 

How to Fix It
Press the Source button on your remote.
Select TV or TV Plus.
Go back to Settings → General → Reset.
The reset option should now be available.

 

Please let us know if this helps.

meself
Honored Contributor
Options
LED and OLED TVs
Should return it
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myklC
Asteroid
Options
LED and OLED TVs
I received it from a friend whose son died
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GaryB82
Galactic Samsung Care Ambassador
Options
LED and OLED TVs
You can try TV settings - General - Reset at the bottom of the list.


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