I've been trying to figure out the cause of an issue I am experiencing with my Samsung RF25HMEDBSR/AA15 refrigerator. Whenever I open the left french door to a position greater than about 90 degrees open, the ice dispenser flap constantly opens and closes. Whenever it's doing this, it makes a loud creaking noise until I completely close the door again; at that point the flap just closes and stays close. The noise seem to have gotten much worse after I changed my filter recently - not sure if that is related or not. I can't seem to find anything pointing to a fix for this problem. Any help would be appreciated!
Hi there! Thanks so much for posting about this. I can definitely understand the concern with this happening. If the suggestions @JBTechfanatic provided don't resolve the issue, we would recommend service as the next step. There are a few options we can take based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators, or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area. https://www.samsung.com/us/support/service/locations/
In the doors opening hardware on the top or bottom is the wires from the controller. Have you looked to see if there is a pinch or break that is possibly causing this. You might have to remove the cover to see the exposed wires.
Hi there! Thanks so much for posting about this. I can definitely understand the concern with this happening. If the suggestions @JBTechfanatic provided don't resolve the issue, we would recommend service as the next step. There are a few options we can take based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one-year warranty, you can Private message me or one of our moderators, or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area. https://www.samsung.com/us/support/service/locations/
