cooktop NZ63C4036GK demo mode

[MrNavas]

I have a Samsung induction cooktop model NZ63C4036GK that seems to be stuck in demo mode. It has been working fine for nine months, but this week I set the power limit to 4000W (maximum 7400W) because I have 4200W at home.

I can't find how to exit demo mode, there are no details in the official manual, and nothing specific for this model in this forum. I've seen other posts about demo mode, but they mention buttons that in some cases don't correspond to the ones on my induction cooktop, so I can't follow that process.

Does anyone know how to exit demo mode on this model?

I removed the power for 12 hours to check if a reset occurs, but nothing happends: dE appears again. There is a option to do a reset with any combination of button sequence?

In the following image, after turning it on, it displays these codes. Everything works at the button level, but it does not heat up, activate fans, etc. From what I understand, dE refers to dEmo.

Details about the panel buttons in this model:

[MrNavas]

Thanks for the quick reply, but I can't found those "buttons".

From your reply:

1. Hold the Options button for 3 seconds.

   >Power?  (01) or Lock (04)
2. Use the arrow keys to select 0, then press START/SET.

  >Control Bar (08) with power 0 ?
3. Use the arrow keys to choose OFF.

  > OFF ¿?  Power?(01) or Control Bar (08) with power 0 ?
4. Press START/SET to save the changes.

 > Power (01) is used to save changes in this model.

The panel from my coockTop is like this (I get from the manual)

[usernotadev]

Do you have a divider that isn't aligned correctly? Have you tried using smart things app make that could help. I read it's not demo mode, but a divider sensor alignment issue.

[MrNavas]

Divider? Cooktop hasn’t been moved at all. It has been installed for 9 months and has been working without any issues until now.

Regarding the SmartThings connection, I contacted Samsung and they told me to uninstall and reinstall the app, and to capture the app log. However, I really think this is an issue with the induction cooktop itself, because I’ve already reinstalled the app and tested it on several phones with different Android versions (11 and 15).

[Samsung_Moderator]

Thanks for reaching out, MrNavas. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/ 

Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region:  https://r2.community.samsung.com/