Best Buy has now sent out 3 techs and they said it cant be repaired. The back wall of our refrigerator is frozen. Our refrigerator is not cooling to a safe degree and ruining all of our perishables and our ice maker is frozen and has to be thawed out once a week to work for 2 days.
Nothing is irreparable, I agree it sounds like either the auto defrost isn't working or something is wrong with the thermostat, or both. I suggest, if it's feasible for you, that you empty the fridge (buy a little convenience fridge if you can) and turn it off for a few days to get rid of the frost. I'd move it to a plave you don't mind getting wet, because the will be a good amount of water. After it's defrosted, call teoair people who know what they are doing, unless you have an extended warranty with Best Buy. If you do, I thought the terms were if it couldn't be repaired, it would be replaced. I think they didn't want to chop ice or speed defrost (time is money), which is why they said they couldnt fix it.
------------------------------------------------------------- Please mark any response that helped you as your solution. -------------------------------------------------------------
Hello! Thank you for reaching out! If the information from the user @realaud didn't help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
