Best Buy has now sent out 3 techs and they said it cant be repaired. The back wall of our refrigerator is frozen. Our refrigerator is not cooling to a safe degree and ruining all of our perishables and our ice maker is frozen and has to be thawed out once a week to work for 2 days.
Nothing is irreparable, I agree it sounds like either the auto defrost isn't working or something is wrong with the thermostat, or both. I suggest, if it's feasible for you, that you empty the fridge (buy a little convenience fridge if you can) and turn it off for a few days to get rid of the frost. I'd move it to a plave you don't mind getting wet, because the will be a good amount of water. After it's defrosted, call teoair people who know what they are doing, unless you have an extended warranty with Best Buy. If you do, I thought the terms were if it couldn't be repaired, it would be replaced. I think they didn't want to chop ice or speed defrost (time is money), which is why they said they couldnt fix it.
Hello! Thank you for reaching out! If the information from the user @realaud didn't help then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
