Contacted Samsung customer care group pertaining to warranty issue. Took a couple of phone calls but the -almost- end was smooth, polite, and professional. The customer care contacted a repair tech, who was awesome, contacted me about a replacement under the warranty program, AWESOME, all said and done, (just waiting for the refund so I can get a replacement). Thank you Samsung Customer Care group.
I think if you are respectful on the phone with them, you get better service. I have had excellent service when calling or texting with them.
The only problems I have had with Samsung, is their partnership with HylaMobile empty box situations. I was always able to get them resolved with Samsung customer care.
I agree that their customer support seems to be getting better. They realize that negative views travel over the internet rapidly and play a part in end user purchases. I traded in a Tab S10 Ultra (too big for me) for a new Tab S11. After several days (slow shipping) I received and email that I was going to be charged because they did not receive what was expected. Hmmm? I chatted with customer support and the tech watched a video of the unboxing from the company that inspects the trades and he could see that it was in fact a Tab S10 Ultra! He gave me a case number, escalated the issue to those who make the decisions, and within about 6 hours or so (the same day) I received another email stating that I was correct, everything was good, I was not going to be charged any money! Problem solved. While I was very upset at first ($500.00 potential loss) I remained polite and calm in my chat and all was resolved properly! While this should not have happened in the first place, I still have to give their customer support KUDOS for the rapid accurate resolution! I did recommend that they stop using the current company for their trade in testing.
