NE63A6751SG/AA oven enamel is compromised

[Mary_Cumbersnatch]

I ran our oven through a self-clean cycle last night, and wiped it out with a damp sponge (water only) today. The enamel in the oven is halfway disintegrated! What on earth would cause this, and how do we fix it? The range was purchased directly through Samsung in late November 2023, so not even 2 years ago. I don't want paint chips swirling in my food when I use the convection feature! 

 

[ColeQueen]

Ohhh, suuure, ok....yall are done!

[Mary_Cumbersnatch]

What did we do? I don't know what could've caused the paint to flake off the oven like this. There were black chips all over the sponge after I wiped it out.

[Mujibar]

It's a spammer. Already reported.

[Samsung_Moderator]

Hello! Thank you for reaching out! This is something that will require service. Depending on our warranty, you will have a few options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/