NE63A6511SS/AA Glass Top Cracked while heating up.

[Members_m9zNiPX]

Hello,

While my mother was cooking the other day, she turned the cooktop burner on to start heating up a pot, she suddenly heard a loud pop and she noticed that the glass had cracked. The Stovetop is barely a year old and I’m not sure how I’d go about getting it fixed for us.

 

[meself]

I read earlier about a recall on a stove I don't know if same model I would look into that

[ChaosSaber]

I believe it was for the knobs, not glass

[meself]

Aw yes reminded me but didn't recall model for recall

[Members_N4FiZno]

Same thing happened to my mom. She turned the cooktop burner on to start heating up and she suddenly heard a loud pop and noticed that the glass had cracked. She purchased her model Ne63a6511s on May 2023.

Have you seen the 2022 post below? They marked it as solved.

 

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I see how this can be frustrating with this occurring. As you are having these issues this is something that will require service, please feel free to either reach out to us directly via our moderators, or by calling in directly at 1 (800) 726-7864 with your full model and serial number so that we may look at this on a case by case basis.