I have a new Microwave ME19R7041FS- it has been sitting in the box for about a year. I get power to the unit cause I see the clock working. When I open the door the light doesn’t turn on. I set the cook time and hit start and I get an alert that says “door” but does not heat. Not sure if anyone can help
Hi there, Thanks so much for posting about this. I can certainly understand the need to get your microwave functioning as it should. I have a couple links that should be able to help with this. The first link I'm providing will walk you through what steps to take if the microwave is not heating properly.
Once these steps are completed, if the microwave is still not heating or lighting up, the unit will require service. There are a few options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/microwaves/
