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Gas Range turning on by itself

(Topic created: Sunday)
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Taddyales
Constellation
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Kitchen and Family Hub

My Samsung gas range oven has recently been turning on by itself.

Tried both hard and soft reset.
Anyone else have this happen?

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GaryB82
Galactic Samsung Care Ambassador
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This shouldnā€™t be happening I would suggest contacting support / Tech Support and schedule to have it checked to see what could be causing this to happen.

https://www.samsung.com/us/support/contact/



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GaryB82
Galactic Samsung Care Ambassador
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This shouldnā€™t be happening I would suggest contacting support / Tech Support and schedule to have it checked to see what could be causing this to happen.

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


HernandezNP
Asteroid
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Kitchen and Family Hub

Yes, ours did back in August and it caught on fire. Thanfully the fire deparment came and the fire was contained but the oven is ruined. The fire deparment confirmed it wasn't an electrical issue nor was it gas related. Samsung has sent 6 technicians and they've told us it wasn't our fault based of the way the unit burned and Samsung continues to deny the claim due to the unit supposedly being burned due to cooking. No one was home, we've recorded the technicians that have came and shown Samsung and they continue to deny our claim. It's been really frustrating and dissapointing. We purchased the Bespoke 30 in. 6.0 cu. ft. 5 Burner Smart Slide-In Gas Range. Which gas range do you have? 

Norma H.
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