Cooktop broken on install

[rlwebb]

I'm doing kitchen reno and our brand new Samsung cooktop cracked during installation. My contractor called Samsung and they said there is no warranty or help of any kind to get this replaced. We will have to throw away and buy another one.  I'm Very disappointed, is that really accurate? Thanks. 

 

[GaryB82]

Sorry, but I’m confused your contractor broke the cooktop during installation so yeah that wouldn’t be covered under warranty since that’s not a manufacturer defect.  If you purchase it from a home appliance retailer you could check if you could return it.

[rlwebb]

Thanks for your reply, apparently the item is extremely fragile and broke too easily, which is a kind of defect. 

[LongHiker · Accepted solution]

@rlwebb IME, damage during installation is for the installer, or their company, to remedy. 

If you are having a stone countertop installed and the installer breaks it, the installer would need to replace it. 

[rlwebb]

Thanks for replying, the installer is a friend of mine so I would not ask him to pay for it. Again we feel the product is too fragile, and if the outcome necessitates rebuy I would not choose Samsung. 

[GaryB82]

I’m sorry, but the only solution would be for your contractor / friend to replace it.  They were the ones who broke it while trying to install it, and most contractors are supposed to have insurance for this reason.

[Srb79]

That is why is always better to pay the company to install it. You saved some money buy asking you friend to do it,but you now lost a lot more

[realaud]

So, you hired a friend to do the installation to save some money, the product got damaged and now you have to spend more money to replace the product.  Not much of a savings there.  If you are unwilling to see that it was contractor error and won't ask him to replace the cooktop, that's entirely on you.  There's a reason they say not to hire friends or relatives.  Would you have asked a contractor who was not a friend to replace it?

[Robin621k]

This is why a contractor has insurance.

[SolveForce]

Peace be with you.