Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Bontikker]

I have the exact same problem. Reset doesn't work, it isn't responding at all. I even tried to update the firmware by USB but it doesn't get executed. Mine is also 5 months old

[mandyn]

Yeah, I have the same exact issue. Roughly, the same soundbar age (less than 6 months). How is this acceptable for a firmware to be released that basically bricks the device?

What are our options to get it fixed?

[scottuf]

Same here, Support is having me return the bar, sub, and both rears to their repair center. I contacted support thru chat, took about an hour and a half. Had me go through a bunch of stuff that did nothing, including taking the batteries out of the remote. ugh.

[FatKidFriendly53]

Haha man did this last night. Had me even get another TV, get another HDMI cable, hold this button that button just wasn't doing anything. 

[scottuf]

told them I didn't have another TV to test with so I didn't have to fake those steps.

[NeverUtesUT20021]

Ain't no way I'm sending a three-week-old soundbar in for repair when it was working fine. They have to find a better way. 

[GabeK]

Returning the other speakers seems totally unnecessary. Wow. Personally, I'd refuse to send them anything other than the bar...maybe..but still plan to wait for a software fix before I do anything.

[Thatguyriles]

I came home to a non working soundbar. Seems like the same problem others are having. No reset or usb firmware has fixed the issue. I hope there is a fix soon.

[SSPair]

I have this exact same problem that happened today. Worked just fine this morning.  Now it exhibits these exact symptoms.

[TylerG614]

I’m having the same issue. My bar forced me to update in the middle of me using it. Now I can’t change inputs, get any sound from it, can’t even reset the bar. SmartThings thinks it’s turned off, unplugging it didn’t help, there’s nothing I can do. Now I can’t use the soundbar I spent $1500 on or the PS5 I have passing through it to my tv.