After connecting my Denon AVR to my Samsung TV through the ARC HDMI ports, the TV recognized the device and I was able to successfully use the Denon AVR for TV Audio for several months. 4 days ago, I powered on both units and the TV was playing through the TV Speaker. The only 3 options for Audio are now TV Speaker, Bluetooth & Optical. The DENON option that was previously listed is now not an option. I have been troubleshooting for 3 days including calls to DENON support and Samsung support (Case#273-366-545). I have been through every setting on both the TV and the AVR, Reset the TV, Factory Reset the Denon, confirmed good HDMI cable, etc. Nothing was touched between the time it was working fine and then not, I simply powered it on and it suddenly didn't work anymore. I'm guessing there was a software update that caused an unknown compatibility? I was told to escalate the issue here from the Samsung support line. Please help.
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
