Community Etiquette is essential to maintain a positive, respectful, and inclusive environment. We expect all members to interact with kindness, respect, and integrity, fostering a safe space for all users where everyone can feel valued. We kindly ask that all users keep the following things in mind when interacting with the Samsung Members community. By doing so, this will create a supportive environment where meaningful interactions can thrive.
Note: Community Etiquette can be altered for various reasons or occasions. Please check back periodically; the latest update date can be found in the Table of Contents.
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Last Updated: (11/20/2025)
If you don’t see a group or thread that addresses your specific Samsung product or topic, POST. This community is here for you and should be your go-to for your Samsung product needs.
UPLOAD relevant photos and videos or give insight where words aren’t enough.
Your RANK will tell other members how versed you are in Samsung products and how connected you are in the community. GAIN CREDIT by posting discussions and participating in threads.
TOPICS help members view popular content and connect with other members with the same devices and/or interests.
If you have a new question, be sure to ask it in the right thread to make sure that people are able to answer your question easily. Feel like you have a unique question? Find the product most relevant to you and post it there. Refrain from posting the same question to several product sections.
When posing a question to the community, be sure you are as thorough as possible. This means providing information on what product you are using, the steps you have tried in an attempt to resolve your question, and any other relevant information.
Here is a quick checklist for your reference:
- Product Name:
- Software Version:
- Posed Question:
- Steps already taken:
Note: The information needed may be different depending on your product.
In addition, please avoid using slang when describing a product feature or situation. Check out our “How to Post” guide for more tips
While you may feel like an answer is simple, technology can at times be difficult to understand or relate to. When giving your answers, be sure to go the extra mile and describe the details on how to resolve the question. You can do this by giving step-by-step instructions, showing pictures or screenshots, and keeping your answers simple and to the point.
Who knows, if an answer is thorough, it may get tagged as approved content by a Samsung representative!
In essence, be nice. Treat your fellow community members as you would want to be treated and respect one another.
- Refrain from inappropriate language and derogatory or personal attacks
- Please do not post in all caps or use urgent phrasing
- Watch your sense of humor, it can be difficult to convey in text.
When a topic is being discussed, please do not respond with a new or different topic within the same thread. It is better to start a new post if your question contains new subject matter.
While Samsung has created this community, please remember that the advice provided is the advice of other community members. Only you are responsible for following community advice and deciding whether or not to follow it. If you see an answer that sounds wrong to you, do not follow its steps or suggestions. Be mindful when providing and receiving assistance. Ensure that you understand warranty boundaries as well before performing the steps suggested.
