Original topic:

Watch 7 Drains and slow charging

(Topic created: 07-28-2025 06:38 AM)
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hudsonic
Constellation
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Galaxy Watch

I have the 44mm screen size and my wife has the 41mm screen size.

I understand the battery size is slightly different too but I would not expect the 41mm screen watch to drain so much faster.

Both are around the same age (just over a year) and I have spent many an hour checking and re-checking that both watches are set-up identically.

The 41mm watch has never been great at battery life, as an example when new, the 44mm could have 70% remaining, but the 41mm would have 45% or less.

Jus recently the 41mm is now lasting about 12 hours before hitting power save and teh 44mm still remains around 65%.

Both watches are charged at the same time, have the same sleep routines set, have many features turned off, no additional apps and limited notification settings.

Just in the last week the 41mm is now taking 2-3 times longer to charge than before and the charge drops like a stone.

As I understand from the very poor Samsung website which has you going aroud in circles, the watch has a 2 year warranty - what I dont want to happen is to send teh watch away for repair for them to charge me, when clearly it is a manufacturing fault in my opinion.

Im in the UK, and just wondering if anyone has had a good experience of returnig their watches for repair for this or a similar reason.

 

3 Replies
VerbumVeritum
Galactic Samsung Care Ambassador
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Galaxy Watch
Users here are based in the U.S., so the repair experience could vary greatly. Follow the link below to find the UK Samsung Community:

https://eu.community.samsung.com/t5/english/ct-p/uk?page=1&tab=setting%3Asamsung.featured_topics
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Galaxy Watch
Are you using a samsung official charger? If not could be the 3rd party charger you are using that makes it charge slow. Also make sure the wifi on the watch is off as it can drain the battery also if left on when not in use
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hudsonic
Constellation
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Galaxy Watch

Just an update on this post.

I'm really impressed actually.  I logged the issue with samsung support on Wednesday.  They arranged collection of the watch on Friday via DPD.

We then got an update on Monday to say watch is fixed, and received the watch back on Tuesday. 

They replaced the battery and rear bezel.

I'll give it a week as the watch needs to relearn as it was factory reset,  but let's see. 

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