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Galaxy Watch Ultra/7 freezes during workout after last upgrade

(Topic created: 04-25-2025 02:16 PM)
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user0o6e9eBVVY
Constellation
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Galaxy Watch

After the last update the screen stops updating and will go blank during updates. It takes several seconds after turning wrist for it to come back. IF you press button or tap screen it comes back. Basically, made the watch useless during the workout. I want to roll back update or get a fix from Samsung. I have also seem multiple other threads on reddit and other forums with same complaint.

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73 Replies
lil-oz
Cosmic Ray
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Galaxy Watch
I can confirm that I have previously submitted issues, gotten a reply, and an update does come out with a fix. They are just... kinda slow
vcr413
Constellation
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Galaxy Watch

I am having the same issue as well, nothing i do fixes it.

 

Samsung please fix this!!

tansith
Asteroid
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Galaxy Watch
Same exact issue. Makes real time monitoring of run or walk progress impossible annoying.
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Adolphik
Constellation
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Galaxy Watch

Turning off aod partialy solves the problem. You just need to wait for 1 second after you turn the wrist, instead of 3-4 it takes with aod on

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Galaxy Watch

Hello, I am having the same issue after the watch update that i installed yesterday. I can pick any workout and the time and heartrate will freeze and whenever i put my hands down the always on display turns of (although i have it set to on in the main settings and in the workout settings). 

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DANOFDANGER
Cosmic Ray
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Galaxy Watch

Same problem, AOD either goes black or freezes and doesn't show real time data until waking the screen. The GPS trackibg accuracy was also terrible after the update, hoping it was just because the AOD bug disrupted it. Will disable the AOD tomorrow and see if it goes back to normal accuracy. 

Atlawson
Asteroid
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Galaxy Watch
Very very aggravating.....I have tried everything different ways like aod off/on, flick wrist on/off, touch to wake on/off and nothing makes a difference that I can get.
MRX-Rays
Constellation
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Galaxy Watch

Same issues here,

Came from apple where it just works fine...

Tried reset with backup and tried reset without backup but it does not help..

Called Samsung and they did not know about the problem...

Hope it will be fixed as it is a very irritating bug..

Luie_1
Constellation
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Galaxy Watch
Same issue, it's annoying as I'm timing my workouts on multiple machines at the gym and the screen locks up, touching the screen is a hit or miss. I shouldn't of have updated. Next time there's an update, I might be hesitant to hit the update button.
Bernie66
Constellation
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Galaxy Watch

I had the same issue since updated this morning. I cleated watch cache partition on the watch and it's back as it was before the update. 

If you don't know how to do it on Watch7/Ultra, follow this instruction https://youtu.be/UJF8rK48zNE?si=g88Oq8eR2zXHqULy

It takes a minute...

Here's How To Wipe Cache Partition On Samsung Galaxy Watch Ultra Read: https://www.webproeducation.com/how-to/clear-cache-partition-on-samsung-galaxy-watch-ultra/ If you're experiencing sluggish performance, app crashes, or other issues on your Samsung Galaxy Watch Ultra, clearing the cache ...