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Disappearing membership cards in Samsung wallet on watch8 classic

(Topic created: 08-11-2025 12:02 PM)
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user3UulhJkDIf
Asteroid
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Galaxy Watch

The membership cards are present in the phone wallet app. I'm able to add those cards to the watch version of wallet app. They stay on the watch about half a day then disappear. Opening the app shows the cards listed as present in the watch wallet but when I hold the back button to access the cards they are not present on watch. If I delete them from watch app and add them again they will appear in the cards selection screen but for about half a day until they disappear again. Running version 5.02.10.05 and 5.02.11.05. Please help

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the membership cards randomly disappearing from the Samsung Wallet on your Samsung Galaxy 8 Classic watch. In order to have the most accurate information and for better assistance, I would recommend reaching out to our Samsung Wallet team directly using this link: Samsung Support Acknowledgement - Samsung Community - 2300671

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2 Replies
Steve221221
Constellation
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Galaxy Watch

I have that same problem (Watch 8 Classic).  Samsung tech support suggested I clear my wallet cache.  Didn't help.  We discovered that my watch was a non-US model.  I returned it an got a 'US model' (I don't know what the difference is) and I still have the same problem.  Upload 2 credit cards, they both work for ~ .5 - 1 day then self-delete from the watch.  Still on my Samsung S21 phone's wallet.  I would use Google wallet, but you can't use your bottom watch button to activate it.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the membership cards randomly disappearing from the Samsung Wallet on your Samsung Galaxy 8 Classic watch. In order to have the most accurate information and for better assistance, I would recommend reaching out to our Samsung Wallet team directly using this link: Samsung Support Acknowledgement - Samsung Community - 2300671