My previous phone, a Galaxy A42, became unable to charge. I backed everything up to an SD card using SmartSwitch before it died forever. I do have access to the backup, and can view files, in the structure below.
In the SmartSwitchBackup folder,
And within that, these backup files
I can access the folders such as VIDEO and see that my data is there. For example, here is 1741130456414\PHOTO\DCIM\CAMERA
The issue arises when I connect my S25 to my PC, and the SmartSwitch app (on PC) is unable to find restorable data. Manually selected files are all in file types I don't have, even though I used SmartSwitch to make the backup in the first place. "Add backup data" allows me to select a folder, but every folder I try ends up with this failure message.
The issue is similar to the unsolved SmartSwitch "there are no items that can be restor... - Samsung Community - 3132890, but there are no secure folders in my case. Also, neither response understood the issue.
Solved: Smart Switch not recognizing my backup folder - Samsung Community - 2743474 was able to solve the problem by choosing "the last folder", but the backup is structured differently than mine, and I've exhaustively tried every folder anyway.
Smart Switch - "There is no backup data to restore." | Android Central is my penultimate hope, but obviously there's no information in it.
To be extra clear, I do not have access to the old device. I do have access to individual files, and they are intact and unencrypted. I can confirm this by simply changing the filetypes to remove the underscore. That said, I want to be able to restore to my new device, but SmartSwitch seems unable to recognize anything in the backup.
