This phone will not always send passcodes via text with some companies which you need to do in order to prove identity when logging in to different apps. If I do the call me option instead then it will work fine but those take so much longer to get through. Some don't have that choice for calling either!
If your accounts have the option to send to code to email, choose that -it's usually faster than the phone call. Which messaging app are you using? I think Samsung messages has a problem with OTPs coming from certain short code formats. See what happens if you switch messaging apps.
