holypassion
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04-08-2025 12:09 PM (Last edited 04-08-2025 12:11 PM ) in
Galaxy S25
When I remove my S-Pen from my S25 Ultra, it smells like an odor of electrical components that burn out. Has anyone experienced this? The phone itself doesn't smell that way, just the S-Pen.
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holypassion
Asteroid
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04-09-2025 04:03 AM in
Galaxy S25
Thank you for the feedback. My primary concern was to ensure the phone was not a fire hazard. By the responses thus far, this issue appears to be a known issue (at least amount the user community). It is a bit frustrating that the support person I spoke with seemed to be unaware of the problem and wanted me to send them my phone for diagnostic review. I would have been without a replacement for about 3 weeks they estimated. 👎
I am glad I posted my question here together another opinion. TY!
I am glad I posted my question here together another opinion. TY!
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LongHiker
Galactic Samsung Care Ambassador
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04-09-2025 06:18 AM in
Galaxy S25
We actually talked about it with Samsung at the Unpacked in January. Samsung seemed unaware. We immediately pulled the S Pen from a S25 Ultra and confirmed that it also had the smell.
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aNoteFan
Cosmic Ray
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04-13-2025 11:02 AM in
Galaxy S25I appreciate how hard the people at Samsung work to keep up with cut-throat competition and innovation. But they are doing very poorly in feedback and support. Or at least that's my experience and feeling.
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