Original topic:

My passwords lost after last update

(Topic created: 08-09-2025 11:46 AM)
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NoteS23userglb
Asteroid
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Galaxy S25

Where are my passwords?? Your last update lost them all. I can't restore them because I don't have the password to start the restoration. I'm disappointed with Samsung now. My watch won't record my sleep, my NEW phone loses information, my laptop won't open to full screen, and shuts itself off mid-task. HELP!

3 Replies
realaud
Honored Contributor
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Galaxy S25

What do you mean where are your passwords? If you were using Samsung pass to store them, they will be stored in the Samsung cloud. Samsung Pass is no longer a standalone app, but is now integrated into Samsung wallet. You have to download Samsung wallet to access you Samsung Pass data. You should pay attention to email you get from Samsung, as they did send out an email earlier in the year about this change. It was also posted in the Members app. You do not have to add credit cards to the wallet, but you do need the wallet to use Samsung Pass.

If you are using any other password manager, you passwords would be stored wherever that app stores them. If you are using Google's password manager, your passwords would be accessible in your Google account.


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NoteS23userglb
Asteroid
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Galaxy S25
Thank you.
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meself
Honored Contributor
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Galaxy S25
I'm not aware or seen a mention of passwords being removed or list with a update
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