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10-18-2025 06:26 AM in
Galaxy S25To: Samsung Customer Support
Subject: Critical System UI Failure - Samsung Galaxy S25 Ultra (1TB)
Device:
- Model: Samsung Galaxy S25 Ultra (1TB)
- Model Number: S938U1
- Software: One UI Version 8.0, Android 16
- Build #: S938U1UEU5BY13/S938U1OYM5BY13/S938U1UEU5BY13
- Security Patch: September 25, 2025 - Cause of Problem!
Issue: S25 Ultra is thus experiencing critical system failures:
Thousands of Samsung Cellphone Users Presently are Affected!
- Quick Settings panel completely greyed out and non-functional
- Last System UI did not complete installation process
- Device as a result regularly reboots without warning
- Phone repeatedly enters Safe Mode automatically
- Unable to use device for normal operations
Troubleshooting Attempted:
- Forced restart (Power + Volume Down)
- Cache partition wipe via Recovery Mode
- Checked for software updates
-- Safe Mode exit attempts
This is widely a known One UI 8.0 system bug affecting multiple S25 Ultra devices and based upon community reports. Samsung Devices affected by such are unusable in its current state.
This is a brand new device release and recent purchase!
Require a professional and actual solution IMMEDIATELY….and NOT EITHER A FACTORY RESET NOR ANY SOLUTION WHICH SHALL CAUSE US THE LOSS OF MY DATA OR SPENDING COUNTLESS HOURS RELOADING AND RE-REGISTERING MY THOUSANDS OF APPLICATIONS FROM A CLOUD DOWNLOAD!
SAMSUNG! PLEASE! Need a Software Patch Update to Resolve this IMMEDIATELY!
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10-18-2025 06:42 AM in
Galaxy S25This is the link you're looking for: https://www.samsung.com/us/support/
If there was an error during install, you can attempt to install clean firmware using Smart Switch for PC or by visiting a certified Samsung repair center (recommended.)
Find one near you: https://www.samsung.com/us/support/service/locations/
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10-18-2025 08:16 PM in
Galaxy S25- Mark as New
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10-19-2025 07:14 PM in
Galaxy S25