Original topic:

Concerns about sending my s25 ultra in for repair

(Topic created: 08-29-2025 03:19 PM)
1640 Views
JamesPickens20
Cosmic Ray
Options
Galaxy S25

I've had problems with my s25 ultra and I took it to a phone repair store and they said it's probably a motherboard issue and that I should send it to Samsung to get repaired, but I've heard it can take upwards to a month for them to send it back and I also heard that sometimes they send it back without fixing , so should I send it in or just sell it? I bought this phone thinking that it was gonna be a good phone but all it has done it disappoint me. 

13 Replies
CEParsons
Black Hole
Options
Galaxy S25
Wife had an S24+ with a defective motherboard. Shipped out, repaired, and sent back within a week. That isn't everyone's experience, but mine was very positive and timely.
JamesPickens20
Cosmic Ray
Options
Galaxy S25
Okay thank you, and my phone is still under warranty so I would only have to pay the shipping?
CEParsons
Black Hole
Options
Galaxy S25
Didn't even have to pay shipping on mine. They sent me a label and repaired free of charge.
realaud
Honored Contributor
Options
Galaxy S25

For a $30 fee they will come to you, so you may not have to send it out at all.  Go to the support tab of the members app and arrange for service, either by sending it in, or having them come to you.


-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
CEParsons
Black Hole
Options
Galaxy S25
Honestly, the only negative part was dealing with the customer service chat to get a shipping label for repair. Not sure if they get commission or something, but the guy I got was more interested in trying to sell me additional devices than helping me get the phone sent out for repair.
JamesPickens20
Cosmic Ray
Options
Galaxy S25
Oh that sounds about right
Ekamek
Neutron Star
Options
Galaxy S25
The sooner you send it back, the better for you. Selling it knowing fully well that it is defective isn't a good idea.
0 Likes
JamesPickens20
Cosmic Ray
Options
Galaxy S25
Well the only problem is with the screen brightness but it's just more of an issue for me because I game on it, and I was just gonna sell it for half off because of the defect and yes I would make it known that it's defective
Ekamek
Neutron Star
Options
Galaxy S25
You don't think something is blocking the ambient light sensor at the top of the screen?
0 Likes