Concerns about sending my s25 ultra in for repair

[JamesPickens20]

I've had problems with my s25 ultra and I took it to a phone repair store and they said it's probably a motherboard issue and that I should send it to Samsung to get repaired, but I've heard it can take upwards to a month for them to send it back and I also heard that sometimes they send it back without fixing , so should I send it in or just sell it? I bought this phone thinking that it was gonna be a good phone but all it has done it disappoint me. 

[CEParsons]

Wife had an S24+ with a defective motherboard. Shipped out, repaired, and sent back within a week. That isn't everyone's experience, but mine was very positive and timely.

[JamesPickens20]

Okay thank you, and my phone is still under warranty so I would only have to pay the shipping?

[CEParsons]

Didn't even have to pay shipping on mine. They sent me a label and repaired free of charge.

[realaud]

For a $30 fee they will come to you, so you may not have to send it out at all.  Go to the support tab of the members app and arrange for service, either by sending it in, or having them come to you.

[CEParsons]

Honestly, the only negative part was dealing with the customer service chat to get a shipping label for repair. Not sure if they get commission or something, but the guy I got was more interested in trying to sell me additional devices than helping me get the phone sent out for repair.

[JamesPickens20]

Oh that sounds about right

[Ekamek]

The sooner you send it back, the better for you. Selling it knowing fully well that it is defective isn't a good idea.

[JamesPickens20]

Well the only problem is with the screen brightness but it's just more of an issue for me because I game on it, and I was just gonna sell it for half off because of the defect and yes I would make it known that it's defective

[Ekamek]

You don't think something is blocking the ambient light sensor at the top of the screen?