Original topic:

Amazon music wont load on s25ultra?

(Topic created: 10-30-2025 07:49 AM)
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gives_amen
Constellation
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Galaxy S25
Does anyone have this same issue? Or know how to fix it. The App will open but it just sits on the first screen, which is just a logo. 
I've done the uninstall & download again route with no luck. App is updated. Software is updated. I'm at a lost. 
This is the only app since getting this phone that I've had an issue with. Even my Amazon shopping app works just fine. 
3 Replies
CEParsons
Black Hole
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Galaxy S25
Amazon develops the app, not Samsung. You'll have to contact Amazon's devs to inform them of this error.

digital-music-android-feedback@amazon.com

Play Store reviews seem to indicate that the app is poorly maintained, so good luck.

In the meantime, you may try using the service in your browser and using the "add to home screen" option to create a shortcut until the devs fix it.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@gives_amen Amazon Music is working fine on my S25 Ultra. 

Have you tried wiping the device cache partition? It wipes out incompatible or outdated cache information. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now" 

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gives_amen
Constellation
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Galaxy S25
This didn't work. However, I found somewhere online about checking things in safe mode. I had no clue what I was even doing and accomplished absoultely nothing while in safe mode. But coincidentally my Amazon music starting working after I got out of safe mode. So I have no clue what happened. I'm pretty dumb when it comes to technology, im just glad it's working now. Never had this issue on my old phone so I was kinda upset when it was broke and I couldn't get it to work. Let's just hope it stays working 🤞
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