Original topic:

Trying to remove my registered Samsung devices from Samsung apps

(Topic created: 2 weeks ago)
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userNo1B1ziuoO
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Galaxy S24

I've tried removing my devices from the Members app, Samsung shop, my device,etc, and they just keep popping back up

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realaud
Honored Contributor
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Galaxy S24

Are you trying to remove them via the website or the members app?  They removed the ability to remove devices through the app, you have to do it from the website.  It also may take the server 24 hours to catch up with the removals.  I had no issue removing no longer owned devices through the website on my computer.


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userNo1B1ziuoO
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Galaxy S24
I'll try it on my computer because I've been using my main device online samsung.com or shop Samsung. I even tried through my device settings
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realaud
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Galaxy S24

Yeah, I actually did have issues trying to remove them via my Samsung account on my phone.  They kept coming back.  I finally did it from the website on my computer and they were gone.  For some reason, the account on the app and the account on the website aren't exactly in sync.  On my phone it said I had all my devices but only showed two as registered. On the computer it showed all my devices as registered.  Trying to correct or remove them from my phone was fruitless, but worked on the website - and removed them from my account on the phone. Crazy.


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userNo1B1ziuoO
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Galaxy S24
Bet. I'll try that. I'm not even sure which phone it's talking about that hasn't finished registering.1764017478284.jpg
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userNo1B1ziuoO
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Galaxy S24
These are my registered devices but my s22 ultra and it's 24 Ultra says signed in but via website has all of them registered even the phones1764017825027.jpg
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realaud
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Galaxy S24

That's the same glitch I got on my watch.  It won't show in Find, because it keeps saying it hasn't finished registering to my Samsung account, yet it is registered and showing in my account, showing in Smart Things, showing and paired in my watch manager, and everywhere else and functioning perfectly.  I haven't needed to find anything yet, but it's annoying that I won't be able to find my phone from my watch because of this.  I am able to see all of my devices and find them in Google Find Hub, but that's not the point.  It was working perfectly right up until the OneUI 7.0 update and was not fixed in the 8.0 update, so the issue is more with my phone than the watch I believe, as the watch never got 7.0.  I put in multiple error reports on the issue.  You should, to.  I wouldn't worry too much about it if you can locate all your devices in Google find and your phone is working properly.  Is the device, in fact, showing as registered in your Samsung account?


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userNo1B1ziuoO
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Galaxy S24
Yes. It shows my watch but it says its active but I don't know how because it's paired to my phone and I just installed one ui 8
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realaud
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Galaxy S24

I don't understand what you mean here.


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userNo1B1ziuoO
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Galaxy S24
In Samsung account. All of my devices are there but for some reason. It says my watch is inactive. If I log into my Samsung account via the website it shows all the devices as registered but it's different on my phone
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