Original topic:

Samsung sent me a replacement phone that is disabled because reported loss or

(Topic created: 11-07-2025 11:13 AM)
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MississippiSlim420
Constellation
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Galaxy S24
Samsung sent me a replacement phone that is disabled because reported loss or stolen but can't unlock the phone 
2 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@MississippiSlim420 This is a user to user discussion area. You would need to contact Samsung via the same method that they sent you the phone. 

SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hey MississippiSlim420 Welcome to the Community! I know this recent purchase must have been exciting, in order to keep it that way, I recommend following LongHiker advice. You can contact the ECommerce team at 1-800-SAMSUNG.