Original topic:

S24 Ultra randomly restarted?

(Topic created: Friday)
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Anthixious
Constellation
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Galaxy S24

No clue what happened, and this is the first time I've heard/seen this issue. I was scrolling on Threads on my S24U Ultra, then suddenly my phone went black and went through boot screens. However, the uptime in my Settings app didn't reset. Has anyone else had this happen?

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello @Anthixious,

I can understand this can be a concerning matter.

 

Just to confirm, are you scrolling on the Threads app when this happened?

 

Does it happen every single time or just intermittently?

 

Have you tried clearing the cache from that specific app?

Navigate to Settings > Apps > select the app > tap Storage >Clear cache

This removes temporary files without deleting personal data, and help fix issues or free up space.

 

Also, make sure your phone and apps are up-to-date to the latest software version.

 

Please let me know if you need any further assistance.

Anthixious
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Galaxy S24
Yep, I was quite literally physically mid-way through a scroll on Threads when the screen immediately went black and through the boot screens. I don't even know if you could call this a restart because the uptime didn't reflect a restart. Everything was up-to-date when this happened and I haven't seen or experienced this issue since. Unsure how Threads' app cache could trigger this event. Further explanation is required on that one.
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NoahRaymaker
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Galaxy S24

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NoahRaymaker
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Galaxy S24

Do any of these people know how to change The [Word] to [ Power Point] Hyperlink -responses?

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