New UI 7 update - Galaxy AI screen appears on loop and have no access to get past this

[BronnieS]

My galaxy S24+ has just done an update to UI 7

I unlock the phone and get the WELCOM One UI7.0 screen with a start button. Press START then get he Galaxy AI screen which details the updates, press More, press More, press More, then NEXT. Phone loops back to The Galaxy AI screen again and again.

There is a back arrow which when pressed takes me back to the 'WELCOME One UI7.0 / start screen

This is INCREDIBLY frustrating!  I have powered off, both restarting and powering off and nothing works

Why release an update with bugs??  Especially when our whole lives are on our phones

Please help fix this urgently

[Lougan · Accepted solution]

Hi.
Just found a solution from a comment here from the user "IBusty" :

https://eu.community.samsung.com/t5/tablets/galaxy-tab-s9-ultra-stuck-after-update-welcome-one-ui-6-...

Short answer : Just cut off (if possible) the internet source of your phone.

If you are home and connected to you box, just shut it down.
I just did it and my Galaxy Tab went back on track. I've been fighting to fix it for like 5hours

[mtarnavskaya]

THANK YOU!!! you saved me 4 of these 5 hours )) I had the same irritating problem and could not find a working solution to make my S24+ on track again. It really helped!

[Lenniel25]

Worked great thanks for your advice 

[Jenmc5]

It is voice activated 

Use what ever you used before, I.e "Hey Google open my phone" or "Hey Bixby open my phone"

This worked fir my husbands phone galaxy S24

Good luck

[Zhihao21]

Turning off the Internet really works, thx alot!!!

[km06]

Turning off the internet did not work for me. I've even tried airplane mode. Not sure what to do now. I just got this phone and really need it to start working.

[kerrypierre]

I had the same problem. Disconnecting from the internet solved the problem. The challenge was, How do I disconnect when I am stuck on the AI update page? I used the voice-activated "ok google". Then I asked it to turn on airplane mode.

[Swathy_Sadu]

Thank you so much. This helped.