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Original topic:

Experiencing problems with my folders showing empty in the Samsung email app

(Topic created: 09-03-2025 06:51 PM)
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Galaxy S24

Hello all. So I am stuck with a new issue with this app. On background: I have had a repeated sluggishness issue with this app, for a long time. I have tried a whole list of things, & nothing. So I cleared both the cache & data, uninstalled & reinstalled it, twice, & now I have a new problem: my folders are coming up empty, & I only have a small amount of new emails. All updates are done, I've restarted the phone {S24}, checked all settings, & my login info is correct. I just have nothing more to do or check. Does anyone have any suggestions for fixing this, please? I do like this app, in spite of not being able to really customize it, just for instance. Thank you!

 

1 Solution


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Solution
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

The 3 dots in the comment not the 3 dots at the top beside the share icon 



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If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

check your email sync settings 

Open the Email app

Tap the 3 lines in the top left

Click the gear icon

tap on your email address 

and check the sync settings 

I have my Email Sync Schedule set to - Auto

and Email sync Period set to - all time 



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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Galaxy S24
It's fixed!! Thanks again!!
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

Happy to help! If you could click the 3 dots in the comment above and mark the post as solved, that would be great.  And Thanks for being a Samsung Member!



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If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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Galaxy S24
Funny, I don't have a solved option. I'll keep an eye out for one, though
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

Strange it should be located in the 3 dot menu of the comment " Report or Accept Solution"



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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Galaxy S24
Yes, that should have been reset, ok. Thanks! I will check.
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Galaxy S24
Let's see, there's: edit, add to bookmarks, members who like this post, and delete. That's all I have, I'm afraid.
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S24

The 3 dots in the comment not the 3 dots at the top beside the share icon 



If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


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Galaxy S24
Ok, I found it. It's in under your comment. I'll take care of it now, lol ๐Ÿ˜Š