Downloading Files goes Directly to Samsung Printer

[cea583]

I recently installed an update, but now when I download a file it goes directly to my Samsung printer, which I don't want to happen. This has never happened in the past. How can I correct this? Thank you for your help and I hope you have a great day. 

[Popsicle20]

I've seen several posts recommending to clear the device cache partition after updating to deal with weird stuff like this.

I copied the following from someone else's post.

How to clear device cache partition:

1) Turn off your device.

2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.

3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."

4) Press the Side/Power button to execute.

5) Use the Volume buttons to highlight "Yes."

6) Press the Side/Power button to execute.

7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.

[cea583]

Hello, thank you for your reply. I tried the steps listed. Cache was cleared, but was unsuccessful. Are there any other possibilities why I'm having the issue? Thanks again for your help. I hope you have a great day.

[realaud]

Where are you downloading from a web browser?  Which one? Your setting may have accidentally got switched or confused with the update.

If you are using Samsung Internet, open the browser, tap the line menu on the bottom right. Scroll down to "sites and downloads". Tap on it and then tap on "save downloaded files to" and select the location.  If the location is already set to the download folder, go to the app information to clear the app cache.  You may have to clear the data, as well.  Clearing the data will not erase any favorites or downloads already present, but you may have to reconfigure some settings (mostly notifications and customizations, if any).

If you are using Chrome, open the browser, select the dot menu on the top right, and select "downloads". Tap the settings gear at the top of the downloads page and select your download location.  If the download location is already correct, follow the cache and data clearing directions above.

[cea583]

I just figured out what's happening. Since the update the downloads are going directly to the printer when they are from an app. It doesn't happen when I go to the actual site. When using the sites there are options for opening the files. I checked Chrome for the download location and it is correct. I cleared the cache following the instructions, but still having the issue when using apps. Any suggestions? Thank you for your help and I hope your day went well.

[realaud]

All apps, or certain ones? In some apps they are programmed so that the document get sent to a printer rather than an actual download. In some apos you have a choice to print or download.

[cea583]

So far, only 2 apps. Unsure about other apps.

[realaud]

Well, in those instances, when the print dialog opens, switch the printer to save as pdf, then save it

[cea583]

Normally, I would have the option to do this, which would be great, but now the Save to PDF option isn't available.

[realaud]

May I ask which apps are doing this?