Original topic:

Push notifications

(Topic created: Tuesday)
196 Views
caleo
Constellation
Options
Galaxy S23
I'm an instacart shopper and my push notifications suddenly quit working for the app while using data, if I'm on wifi it works fine. I can see orders come in if I'm watching but cant hear any. Did I mess up a setting of some sort?
5 Replies
KnightRiderRalph
Planetary Samsung Care Ambassador
Options
Galaxy S23

Do you have the app to allow background data usage? If you tap and hold the app icon until a popup appears, select the circle with the "i" icon to get to the App Info, then under usage select Mobile Data and check to see if you are allowing background data usage. If not toggle it on and see if it works. 

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caleo
Constellation
Options
Galaxy S23
Yes, background data is enabled
KnightRiderRalph
Planetary Samsung Care Ambassador
Options
Galaxy S23
Try a clear app cache and a device restart.
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caleo
Constellation
Options
Galaxy S23
Cleared and restarted...no change
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nullandvoid
Comet
Options
Galaxy S23

Try clearing the app data.  This will not affect the actual data saved in the app/account, but you will have to reconfigure your settings and permissions all over again.  This has basically the same effect as uninstalling and reinstalling the app.

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