A bright pink vertical line suddenly shows up on the screen on my S23 plus. The phone has never been dropped or abused. There is clearly a problem with the screen, potentially a defect as this problem has been widely reported on the S series phones. This phone is still in a payment plan with AT&T with a few more months to go. I have contacted a Samsung service center to no avail as the phone is out of warranty.
Any suggestions from members of this community for getting somekind of concession from Samsung to offset the cost of about $300 to repair this phone or getting a new phone ? I have owned many phones. None of them has developed a screen pronem except this one.
First, try to see if samsung tech people can help you go through your phone to check all the settings et.Cetera. If they tell you to go to you break, I fixed place, hang up call back again.Speak to a different tech person and ask them if they would go into your phone with small tutor and see if they can help you.. hey, that doesn't cost anything and if you don't like that person.Wait a half an hour and call back again. They have helped me many times.
There are many behind the screen, things that we can't get to.Unless the samsung tech folk do it first and find things there to help us. Good luck
They are not going to make a warranty exception for anyone. If they do it for one person, everyone will be lined up with "why not me, too?". Especially when it's at least a year out of warranty. The nature of these screens is they can fail, burn out pixels, etc. at any time. The good news is, that unless genuine OEM parts are critical to you, you do not have to use a Samsung authorized repair shop or a Samsung screen, since you are out of warranty. It could save you money on the repair. I think, but I am not sure, that if you go to a Samsung authorized service center, they are obligated to use Samsung parts even if you ask them not to. Do you plan on upgrading your phone when it's paid off? Since you only have a couple of months left on your payment plan, can you perhaps live with the line until then? Or is it significant enough to interfere with usability?
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