Original topic:

Phone still on UI 5.1 and won't update

(Topic created: 06-23-2025 05:33 PM)
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Nativeknownwell
Constellation
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Galaxy S23

Im trying to get my phone to update but everytime it says that it is all good but i am still on 5.1 UI. How do I fix this? 

5 Replies
meself
Honored Contributor
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Galaxy S23
Try the smartswith
Pianodude58
Neutron Star
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Galaxy S23
Connect the phone to a computer and try using Smart Switch to force the update. Details are under the second pulldown on this page:
https://www.samsung.com/us/support/answer/ANS10002027/

If that doesn't work, you'll have to contact your carrier.
Gictrpdad
Constellation
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Galaxy S23
I would backup all your important information and just do a factory reset. You will be able to do an update once it's done.
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nikegitana
Constellation
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Galaxy S23
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Damien47
Cosmic Ray
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Galaxy S23
I'm having the same problem on my S23 FE. It's carrier unlocked on Boost Mobile and I haven't gotten any updates and I'm still on One UI 6.1 Android 14
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