Original topic:

My S23 Ultra won't update

(Topic created: 10-26-2025 08:18 PM)
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LJ_Bub14
Cosmic Ray
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Galaxy S23

image

It's AT&T Unlocked got it in April 2025 
4 Replies
meself
Honored Contributor
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Galaxy S23
Try using smartswitch
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Mujibar
Honored Contributor
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Galaxy S23
Did you buy it from AT&T?
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LJ_Bub14
Cosmic Ray
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Galaxy S23
No i bought it used
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Mujibar
Honored Contributor
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Galaxy S23
According to your screenshot, it's an S918U model. The U indicates it was originally a carrier-locked device. The phone wasn't properly unlocked by the original carrier and is running that carrier's firmware. You won't get any OTA updates unless you insert a SIM from that carrier. You can find out who that was by looking at settings > about phone > software information > service provider software version (see my screenshot).

Your other option is to take the phone to an authorized service center and have them flash unlocked firmware. There will be a fee for this service. See this link to find a service center near you:

https://www.samsung.com/us/support/service/locations/1761542132917.jpg