My Lock Screen Emergency Content Not Displaying -- settings are correct

[me1004]

I have the Samsung Galaxy S23, model SM-S911U1, recently updated to Android 15, UI 7.

I’m trying to set up information to display on my lock screen, but it is not displaying. This is emergency/medical information (just in case). So anyone can see it in an emergency.

I have all the settings done right, I clicked into Settings/Safety and Emergency/Medical Information, and I filled out the info I want to display. I clicked on “Show on Lock Screen.” I checked, and it is all there, including clicking for it to be  displayed on the lock screen. It does not disappear.

But it never shows on the Lock Screen, whether upon starting up or when it reverts to that screen when not used for maybe a minute. (It is supposed to be there upon starting up, in order that people can see it in an emergency. I consider this failure to appear to be a serious problem.)

Why is this not showing on the lock screen. What do I need to do to get it to display there? This is THE most valuable offering on the phone, I don’t want it to fail!

[Mujibar]

Did you clear device cache after the update?

1) Turn off your device.

2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.

3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."

4) Press the Side/Power button to execute.

5) Use the Volume buttons to highlight "Yes."

6) Press the Side/Power button to execute.

7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.

[me1004]

I guess I will have to try that. Thank you.

But what might I lose in clearing that cache. Will I lose my settings, or other?

[Mujibar]

You won't lose anything. This will only delete temporary system files. There may be some from the old OS conflicting with the new OS.

[me1004]

I saw in another post that clearing the cache partion would not do anything to the settings, so I proceeded.

I did all your steps, and then it rebooted. Unfortunately, it had no effect on my problem, it is exactly the same as my OP above. I rebooted two more times, same. I went into settings, to Medical Information, and it is still set up with everything the same, still clicked into "Show on Lock Screen. " Again, it still is not showng on lock screen.

Thanks you for that, was worth trying. Any other idea? Is this perhaps a fault in the OS this time? I can't tell, because I never tried to add any text to the lock screen before.

[Queblady]

I followed the instructions. I received a medssage to say that the system cache had been wiped. The conatcts are on my phone,  none on SIM or other accounts. It still hasn't changed the details

[realaud]

Are you having the same issue as the OP?  Did you read all of the responses?  THE EMERGENCY INFORMATION DOES NOT SHOW ON THE LOCK SCREEN ITSELF, IT SHOWS UNDERNEATH THE PIN/PASSWORD SCREEN.  The phone must be locked for you to see it.  Lock (or reboot) your phone, and swipe up prior to unlocking and tap the emergency call icon and you will see the information as shown in the screen shot above.  If you do not have emergency contacts enumerated in your contacts app, they will not show on the emergency info screen.  You must go into contacts (or safety and emergency settings) and select your emergency contacts. Your medical info, however, (if you entered any) will still appear on the emergency phone dialer. I do not know how much more simply I can explain this.  If you are trying to access the information while your phone is unlocked, you WILL NOT see the info.

[realaud]

The emergency info does not really show on the lock screen. What it does is when your phone is locked, if one swipes up on the lock screen without putting in a password and tap the emergency call button, your emergency contacts appear and those people, as well as 911, can be called. There is also an icon to access your emergency medical info.

[me1004]

I give up. I have spent a ton of time today trying to post a message. I can't possibly write it a third or fourth time now. I give up. Samsung has nothing but confusion, no clarity, a ton of misleading **bleep**. Android makes everything horrendously more complicated than it needs to be.

This entire thread might simply  be over very misleading info from Samsung/Android. There is no excuse for that. And now this **bleep** forum is so stupid, it is poorly functional, I can't get a message to post, I can't get a photo to insert with their tool, I can't get a URL to insert and be accepted.

I give up. I will just have to die, when some simple info on my lock screen could have saved my life! Samsung and Android are this bad, and they won't even let you call them -- which is necessary only because of how bad they are. I will never get Samsung or Android again. This is exactly why people go to Apple.

[realaud]

I honestly don't know why you are having issues with the site.  Are you using the app or the web interface?  The Samsung Members interface has a very aggressive AI censor, and sometimes it just does not like a word you use, even though it's a perfectly innocent word (for example, it does not like p l a n e).  It will always fail to post without telling you which word needs to be corrected.  This is a failure on Samsung's part - they should at least tell you what needs to be corrected.  Many times there are "server errors".  This happens mostly when someone is editing or deleting a post you are responding to at the same time you are responding.  Other times, there is no rhyme or reason.  I, myself, have gotten into the habit (especially if I've been long winded) of hitting the "select all" and copying the text before I hit "post".

In any case, as I explained prior, when you turn on the slider for the emergency info to appear on the lock screen, it does not actually appear on the lock screen.  Emergency responders know how to access this information, and most lay people do as well (my sister lost her phone and the person who found it used this feature to call one of us to notify her).  You enter your medical info, you select your emergency contacts, then you choose "show on lock screen".  In an emergency, one would slide up the lock screen as if unlocking the phone.  If no password is entered, the phone stays locked, but one would tap the "emergency call" icon underneath the password field.  At that point, a new screen appears (as per my photo), showing your emergency contacts, the dial pad, the emergency number icon (one can choose which emergency number gets dialed, depending on their location), and an icon appears where one can access the emergency medical information.  Try it.  Lock your phone and swipe up, then tap the emergency call icon.  You will see the screen I show in my post above.