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I cracked my brand new S23 Ultra 😥😥😥

(Topic created: 04-09-2023 10:09 PM)
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King-Xavi
Galaxy
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Galaxy S23
I can't be more sad than anything I cracked my brand new s23 ultra 😥😫 I mean it was to save my son from falling but still hurts 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how upsetting this is. This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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10 Replies
King-Xavi
Galaxy
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Galaxy S23
will the warranty cover for my screen
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JoeyNTasha
Cosmic Ray
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Galaxy S23
No, you will have to pay to have it fixed. Did you buy it through Samsung?
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King-Xavi
Galaxy
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Galaxy S23
nahh I got with AT&T just wondering or trying to find something out before I pay to fix it
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EOGO
Comet
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Galaxy S23
How sad to hear that.
King-Xavi
Galaxy
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Galaxy S23
indeed bro
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Anonymous
Not applicable
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Galaxy S23

 How did you Crack Gorilla Glass? I dropped mine 75 feet and not even a scratch.

King-Xavi
Galaxy
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Galaxy S23
my phone fell against a metal thing in a playground like twice for saving my son I dropped my phone
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Anonymous
Not applicable
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Galaxy S23
Hurry up and buy the Samsung Care + or the AT&T protection program so you will only pay the 27 dollars.
King-Xavi
Galaxy
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Galaxy S23
how much is that