Original topic:

Camera problem S23 Ultra

(Topic created: yesterday)
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user570ljKcrMO
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Galaxy S23
The camera in my S23 is giving me trouble. When I'm going to take a picture and I want to zoom in, my camera locks up and stops working the only way I can get out of the problem is to reboot the phone. I'm lost as to what to do.
I hope someone can help me out. 
Thanks
Steve
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3 Replies
meself
Honored Contributor
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Galaxy S23
Run the diagnostic test and submit feedback
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user570ljKcrMO
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Galaxy S23
The diagnostic test said everything is fine.
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Quelz
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Galaxy S23
I'm having the same issue... I updated the phone on 2/26 and 2 days after the camera stopped working. I've downloaded another camera, and it's the same issue. I conducted the diagnostic test, and it did detect that there's an issue with the camera. I contacted Samsung and granted them remote access, and they can't fix the issue. It's just weird, and there's no help at all. I restarted the phone in safe mode, and my last resort was to factory reset, but I'm having the same problem. It's messed up because whenever a new phone is launched, the older versions start giving a lot of issues, and no assistance is available because the focus is on the new products.
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