Big dead spot in screen using the s pen

[min88]

S23 ultra screen issues.  Big dead spot in screen using the s pen.  

Any resolve for this? Brand new phone. Replaced it once and same issue on second phone.

Regular case, nothing magnetic. 

Any help would be great.

[_Sara_]

Replace it again. You shouldn't settle with a defective device.

[Patar]

This doesn't look like an s23 Ultra tbh I would contact samsung support because it would be under the warranty

[min88]

I already replaced it once and same issue. Went back and checked the first phone and out of the box with nothing on it the screen write works fine. What app could cause this issue?

[TS848]

I have the same problem. Replaced my phone once, but spent 4 hours at the store. Next day went back and spent 2 more hours since the information transfer wasn't complete and my contacts were not available.

[Mav48185]

Put the phone in safe mode. Swipe down twice. Hit the power button, hold onto power off and boot into safe mode and see if it does the same there.

[SPACEMSH]

Is it an S23 Ultra we're talking about here? One user says it's been replaced already, and the phone just came out, and the other said they were having the same issue for almost a year? Did you guy mean to post in the S22 section? The case in the picture looks, and heck the phone too, look like the S22 Ultra.

[min88]

23 ultra is the issue. I am a rep and it is a phone I sold.

[TS848]

No, S23 Ultra, brand new. I had the same issue with the S20 Ultra, but the replacement phone did not have a dead spot. My S23 has 2 quite large dead spots.

[JoeInVegas702]

Hello,
I have a Samsung s23 ultra with 1 terabyte in lime green. I received it on Feb 13, 2023. I've attached 2 photos. I started each yellow line from the left to right. I am experiencing a dead zone on my screen that is always in the same area. The dead zone only appears when using the sPEN. No issues when using just my finger. It appears to be the sPEN in my case. I plan to contact Samsung.
UPDATE: I figured out the issue. It was my phone case! It has a magnet in it. The dead spot disappears if I remove the phone case!

[JoeInVegas702]

Interesting you say that, when I used a wireless charger, for this s23 ultra, the adapter in the wall got extremely hot.