Original topic:

Visible voice mail does,not work

(Topic created: 08-12-2025 08:27 AM)
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user3Y2SNrQ4YX
Constellation
Options
Galaxy S22
I was having trouble getting notifications even thiugh they were selected to do so i emptied cache and data.
Whwn i restarted i was taken to a screen i never saw telling me to configure but when i dud that i was taken to a screen saying check wixfi ity custoner service. 
After three hours of trying to get to speak to sineone i was told everything was fine from their end. Indeed i can access my vouce mail manualky but can no longer see it lije i did before.

Another two hours to gey samsung support to tell me the problem was on xfinity side.

There,seems to be no way to reinstall. 

I am now willing to live with no notifications if i can get back to sering my voice messages.

What can i do?
6 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S22

@user3Y2SNrQ4YX Personally, I would recommend forgetting about using the carrier's voicemail. You can get a Google Voice number and then set the Google Voice number as the Forward when busy, when unanswered, when unreachable, etc. to that number. The Google Voice app will give you a notification, an email with a transcript, and a visual interface to see your messages. 

casualSJ7230
Supernova
Options
Galaxy S22
I personally use Google Voice. It also has a feature where you can call your own number to here voice mail.
Qudsia
Comet
Options
Galaxy S22
Thanks, I didn't even know about Google voice number
nyki
Constellation
Options
Galaxy S22
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Use Google Play Family Library

You can share purchased apps, games, movies, TV shows, and e-books and audiobooks from Google Play with up to 5 family members using Google Play Family Library.

Sign up for Family Library

Important:  If you aren't part of a family group, you must create one first.

Open the Google Play app .At the top right, tap the profile icon.Tap Settings  Family  Sign up for Family Library.Follow the instructions on screen to set up Family Library. 

Note: Everyone in your family needs to follow the instructions above to set up Family Library.

Requirements

Family manager requirements

If you are not part of a family already, you'll become the family manager when you sign up for Family Library. Family managers must meet all these requirements:

Be 18 or older (or the appropriate age in your country)Have a valid credit card or debit card to use as the family payment methodNot be part of another family group on Google

Note: You can't create a family with a Google Account from your work, school, or other organization.

Family member requirements

To join a family group, you must meet these requirements:

Have a Google Account. If you're under 13 or the applicable age in your country, your family manager needs to create a Google Account for you.Live in the same country as the family manager.Not be part of another family group on Google.

Countries

Family Library is available in most countries that you can use Google Play.

Add or remove Family Library purchases

Eligible purchases can be automatically added to the Family Library, or you can add them yourself after you buy them. Apps & games, Movies & TV shows, and Books sharing with Family Library may be limited in some countries.

When you remove purchases from Family Library or leave your family group, your family members lose access to the purchases you added to Family Library.

Important:

Movies or TV shows: To avoid potential issues when you add content to Family Library, use the family payment method instead of your personal credit or debit card to purchase.Books, Apps, or Games: Eligible for Family Library with any form of payment, as long as:There's a family credit card on file.The family credit card is still valid.Family sharing is turned on.

Add or remove individual purchases

Apps & games

Open the Google Play app .At the top right, tap the profile icon.Tap Manage apps & devices  Installed.Tap a purchased app or game you want to add.On the content's details page, turn on Family Library.

To remove the content, turn off Family Library.

Movies & TV showsOpen the Play Movies & TV app .At the bottom, tap Library.Under the "Movies" or "TV shows" tab, look for purchased content you want to add.On the content's details page, turn on Family Library.

To remove the content, turn off Family Library.

Note: When you add TV shows from the Play Movies & TV app, you're adding all episodes of the show. If you want to add or remove certain seasons or episodes that were purchased separately, search for the content in the Play Store app and add it to Family Library from the episode or show's details page.

BooksOpen the Play Books app .At the bottom, tap Library.Look for the e-books or audiobooks you want to add.Press and hold the book title.Scroll down to Add to Family Library.

To remove the content, press and hold the book title. Then scroll to Remove from Family Library.

Change your Family Library settings

By default, eligible purchases are automatically added to your Family Library after you create or join a family group.

To change the Family Library settings, or remove all purchase of a certain type:

Open the Google Play app .At the top right, tap the profile icon.Tap Settings  Family  Family Library settings.Select Apps & Games, Movies & TV, or Books.Tap Don’t add automatically, I’ll do it myself, or Add items automatically when purchased  Yes, I'm in.t
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requa
Sun
Options
Galaxy S22

Xfinity Visual Voicemail worked for a long time for me even though it says it only supports up to Galaxy S9 (IIRC). I finally gave up on it and switched to Youmail as my voicemail app. This does not require establishing a Google Voice account but does require a little setup to configure it for VM. This includes transcription and audio messages, as well as better call screening than I ever had natively, even with the free version. I'm sure other options are out there that provide similar function.


Dan
Galaxy S22 SM-S901U on Xfinity Mobile
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jakrall
Cosmic Ray
Options
Galaxy S22
I have AT&t as my provider for my cell service and prior to switching to the s22, my visual voicemail worked on my LG k40 and previous models. Upon upgrading to the Galaxy s22, my visual voicemail stopped working. Rather than having to deal with customer service for any company Samsung or AT&t, I just reverted back to the old style of checking voicemails by calling my voicemail. Significantly easier In the short-term, obviously not in the long run being able to read what people say in your voicemail.
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