Since the Dec 1 update, I cannot scroll properly when writing long emails or text messages. When I reach the bottom of the screen and try to scroll down, the screen flips back up to the top of the page.
I have cleared data and caches and reset the network to no avail. AI tells me this is a known problem with Galaxy S23 since the update.
Your post is tagged S22, yet you state that you have an S23. What is your device?
LLMs are statistical models that are very good at predicting what combination of words you would like to hear. As a result, AI says all kinds of things and should not be trusted as a primary source of information.
You state you have cleared cache and data, I assume you are talking about cache and data for the apps in question. Have you tried booting into recovery mode and clearing device cache? This corrects the vast majority of issues after updating.
If clearing the cache doesn't fix it, you may attempt a factory reset. Use Smart Switch to create a backup prior to reset to prevent data loss.
If the issue persists after a reset, there may have been an error during update installation. You can attempt a clean install via Smart Switch.
If even a clean firmware install doesn't fix it, there may be some kind of hardware issue that happened to coincide with the update. In this case, you will likely need to visit a certified Samsung repair center to fully diagnose the issue and have any required repairs completed by a certified technician.
