Sound...missing bands on the equalizer

[Dad2Sad]

Why is it so hard for the development department to get that they messed up the equalizer on the December system update. Bands 63 and 125 are grayed out. That only happens if something is removed or forgotten in the system update. I have sent in numerous screenshots of the equalizer and the different modes showing that bands 63 and 125 no long work. Effecting the rich quality of sound that the device can put out.

🚨See attached screenshots🚨

Maybe one of you can help explain this to development in a way that they can understand...

[nullandvoid]

Was it really necessary to post screen shots of every setting on the panel? It was enough to show one to illustrate those bands being disabled.  There is also the ability to a) resize the photos to a reasonable size and b) place them side by side.  We should not have to do a long scroll to get past the photos.

[Dad2Sad]

If you read the post I asked for help not opinions. So if you don't want to be helpful or just can't be helpful you are more then welcome to just be gone...
Have a good weekend

[nullandvoid]

People are loathe to help if they have to scroll through interminable extra large photos. As I said, they can, and should be reduced and positioned side by side. It's basic etiquette.

[LongHiker]

@Dad2Sad This is definitely due to the limitation of the built-in phone speaker. Giving you the ability to slide them would accomplish nothing since the built-in speakers are limited in that frequency range.

Connecting any earphone or earbuds (wired or wirelessly) will give you the ability to adjust that for sound using those devices. 

[Dad2Sad]

Thanks...
The device's equalizer worked fine before the December update. After the update the 9 band equalizer only uses 7 bands. That's a snafu...

[nullandvoid]

Reading comprehension is a gift.  You were told several times that those bands are only operable when your phone is connected to a BT device.  They may have been operable previously, but they likely did absolutely nothing, as the internal speaker is not capable of of those frequencies.  If you actually had a musical ear, you would have been able to discern that the sliders were doing nothing on those frequencies.  Once again, the equalizer will utilize all 9 bands when a BT device is connected.  It's not a snafu, it's a design.  Frankly, if you want music hall quality sound, get yourself a proper stereo system and forgo using your phone as an audio source.  

If you want to hear this from an official source, feel free to put in an error report to the developers.  They will explain it to you.  https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692