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S22U overheating, battery drain, crashing and calls drop

(Topic created: 07-03-2025 03:22 PM)
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userEosRTCrFjt
Asteroid
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Galaxy S22

My phone's still overheat and one ui 7 crashes at once a week. I'm losing service in places i use to have service in. My calls drop, apps don't work properly and my battery drains fast. I was exited to get the update on my s22 ultra but now I'm regretting even downloading the update

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S22

I'm sorry to hear about these issues. I would suggest trying to wipe the cache partition and see if that resolves the problems. If not, I recommend contacting a service center to have it checked out.

Here's a more detailed breakdown:
    1. 1. Power off the device:
      Ensure your phone is completely turned off. 
       
    2. 2. Enter Recovery Mode:
      Press and hold the Volume Up and Side (power) buttons at the same time. Release the buttons when the Samsung logo appears. 
       
  • 3. Navigate to Wipe Cache Partition:
    Use the Volume Down button to navigate to the "Wipe cache partition" option. The power button will act as the "Enter" key to select. 
     
  • 4. Confirm and Reboot:
    Select "Yes" to confirm, and then select "Reboot system now" to restart the phone. 
     
Wiping the cache partition removes temporary files that can sometimes become corrupted and cause performance issues or slow down the device. It does not delete any personal data or reset the device to factory settings.
 


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5 Replies
Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S22

I'm sorry to hear about these issues. I would suggest trying to wipe the cache partition and see if that resolves the problems. If not, I recommend contacting a service center to have it checked out.

Here's a more detailed breakdown:
    1. 1. Power off the device:
      Ensure your phone is completely turned off. 
       
    2. 2. Enter Recovery Mode:
      Press and hold the Volume Up and Side (power) buttons at the same time. Release the buttons when the Samsung logo appears. 
       
  • 3. Navigate to Wipe Cache Partition:
    Use the Volume Down button to navigate to the "Wipe cache partition" option. The power button will act as the "Enter" key to select. 
     
  • 4. Confirm and Reboot:
    Select "Yes" to confirm, and then select "Reboot system now" to restart the phone. 
     
Wiping the cache partition removes temporary files that can sometimes become corrupted and cause performance issues or slow down the device. It does not delete any personal data or reset the device to factory settings.
 


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


eduran1
Constellation
Options
Galaxy S22

Did the steps provided by Samsung work? I updated my phone to One UI 7,  just before flying out to P.R. and it immediately started having issues it didn't have before. Apps just stop responding, I couldn't unlock the phone or allow me to enter my passkey, it gets super hot now and drains the battery within a few hours.... But worst of all, is less than 2 days after the update, my phone stopped receiving calls and texts. I had landed in P.R. for VACA and spent 8 days without being able to unlock my phone, open my camera, or make/receive calls. It only works if I'm on WI-FI or using wifi calling. I took it to T-Mobile and the Authorized Samsung repair shop. Both ran full tests saying my phone is in excellent condition... However, for some odd reason, the RF module is fried. My Samsung care warranty just expired - So Samsung tech said my only options are to pay out-of-pocket repair, do a complete reset wiping everything, or just buy a new phone. It's crazy how my phone is in perfect condition yet the Radio Frequency module mysteriously "stopped working"  after the One UI 7 update.

 

userEosRTCrFjt
Asteroid
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Galaxy S22
Not for me it didn't. I'm still having the same issues
useraiaTE9RboZ
Constellation
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Galaxy S22
Im having similar battery and overheating issues on my S23 Ultra, as well as apps hanging/not responding - didn't even connect it to the software update but makes sense
Amusey
Cosmic Ray
Options
Galaxy S22
Same here - S22U will not fast charge or superfast charge, although both are turned on. Dreadfully slow charging. It's taken my S22U well over two hours to go from 30% to 100%. The battery is rapidly draining and my phone is getting pretty darn hot.
This just started yesterday.
I have tried several cords, new cords, multiple wall chargers and car chargers.
Restated a gazillion times. Cleaned the USB port, and everything else I read to do, except clear the cache partition. I am hesitant to do that because the last time I lost many important settings for some reason.
I have a feeling that will not fix it anyway, based on what I read.
I'm pretty sure this behavior is related to a recent update.
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